The Nikšić Health Center (DZ) has recently been informing citizens about the work schedule of doctors at the DZ through TV Nikšić, which is a major step forward when it comes to informing patients. The DZ website was activated for a short time, then failed again, but we can contact the call center. Being a patient means "a walk through hardships", but we are trying to understand that organizing the work is difficult, with an insufficient number of selected doctors (ID). In an appearance on TVNK, the director of the DZ stated that "it is his job to take care of the doctors, and it is up to the doctors to take care of the patients..."
All medical doctors in the DZ are elected doctors, with an allowed quota of patients enrolled. Last year, we listened to the appeals of the then DZ managers to elect doctors, or, as they used to say, “to enroll ourselves”. The rules for patients are tailored to the competence of the ID team. For example, we cannot receive permanent therapy if we do not have an elected doctor, regardless of the fact that, often, another doctor writes it. The same applies to certain instructions and appointments for specialist and subspecialist examinations, which can only be written by the ID and the doctor in replacement, and the replacement is determined only in the case when the ID is on vacation.
Doctors are sent to regional clinics on a weekly or monthly basis. We also have cases where individual IDs are assigned to regional clinics for a longer period (or permanently), and their patients are left to navigate the labyrinths of the healthcare system. Who should think about the patients, in case the IDs don't ask anything? It seems like no one!
As a patient with multiple chronic diagnoses, I have not been able to reach my ID since mid-November last year, due to her work in regional clinics and vacations. I have been solving acute and urgent problems with doctors on duty on weekends, in the ZHMP and in the PZU. Personally, I believe that it would be humane and fair to "city" patients if our IDs were available to us for at least a week every month, so that they could complete the duties that are exclusively their responsibility. This way, regardless of physical weakness, we wander around, annoy the nurses at the reception desk and often do not finish our work. How and with whom to schedule an appointment, if our ID team is absent for a long time, and a replacement has not been determined?! Who will schedule our regular or extraordinary specialist and/or subspecialist examinations, which are monitored and scheduled by our ID team?! There are many patients who are physically unable to "walk" around the DZ and wait for a long time for other doctors! A correct and professional relationship with the call center does not solve all our problems. Give us back our elected doctors!
Bonus video:
