UNIQA is the first on the market to enable clients to independently create electronic instructions for health examinations

UNIQA Insurance has improved its MedUNIQA voluntary health insurance service by introducing the ability to independently create electronic referrals for outpatient treatment. In this way, UNIQA has become the first insurance company on the market that allows its clients to quickly and easily issue an electronic referral for examination or diagnostics at the desired health institution without the mediation of a contact center.

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Photo: Uniqa
Photo: Uniqa
Disclaimer: The translations are mostly done through AI translator and might not be 100% accurate.

The new service is available via an online platform https://fnol.uniqa.me/health, where users can independently create a referral for a general practitioner's examination, a specialist's examination, diagnostic examinations and laboratory tests.

The introduction of this functionality represents an important step in the process of digitalizing healthcare services and improving the user experience. Clients can now create an electronic referral in just a few steps, before or after scheduling an appointment at the selected healthcare institution, without the need to call the MedUNIQA contact center. In addition to the new digital service, the MedUNIQA contact center is still available to insured persons - for all those who prefer to organize healthcare services with the support of an operator.

"We are continuously working on improving our services to enable clients to use health insurance more simply, faster and more efficiently. The digitalization of the referral process significantly shortens the time needed to organize examinations and further increases the availability of health services to our policyholders. We are proud to be the first on the market to offer such a solution, confirming our commitment to innovation and top-notch customer experience," said Vladimir Marković, CEO of UNIQA Non-Life Insurance.

This innovation is part of a broader UNIQA insurance strategy aimed at developing digital solutions that simplify access to healthcare services, increase user satisfaction, and contribute to further strengthening the position of MedUNIQA voluntary health insurance in the market.

About UNIQA insurance

The UNIQA Group is one of the leading insurance groups in its core markets – Austria and Central and Eastern Europe (CEE). Around 21.000 employees and exclusive sales partners support more than 18 million customers in 14 countries.

With a market share of approximately 21 percent, UNIQA is the second largest insurance group in Austria. In the Central and Eastern European region, it operates in 11 markets: Bosnia and Herzegovina, Bulgaria, Croatia, Montenegro, Poland, Romania, Serbia, Slovakia, the Czech Republic, Ukraine and Hungary, while it is also present in Switzerland and Liechtenstein.

The UNIQA SEE region, to which UNIQA Montenegro belongs, represents the third largest community of countries within the UNIQA Group, with approximately 2.200 employees and 2,5 million clients. With the support of the Group, the region continues to develop the insurance market by offering modern, digital and simple solutions for clients, while contributing to the community through investments in social responsibility projects and employee development.

(Uniqa)