Do you need PayPal for business? The company's account was blocked two days after launching the web shop

The company WTFJeans, whose founder is Peđa Pušelja, terminated cooperation with PayPal after their account was blocked two days after launching the web shop.

WTFJeans was initially launched in France in 2009, and at the very beginning, users only had the option of paying via PayPal.

As Peđa Pušelja explains on his blog on the wtfjeans.com website, PayPal blocked their account on the second day after launching the web shop.

"We didn't have access to the money so we couldn't proceed with the sale. PayPal explained to us that their business policy prohibits taking orders if delivery is after 20 days. It's one of those things that you think about because you didn't read the part with fine print from the Contract," writes Puselja, reports B92.

However, Pušelji said they can make an exception to that policy when it comes to verified clients. They told him to send "proof of origin" to unblock the account. When he sent the requested documents, the possibility of payment was unblocked, but the account has not yet been completely unblocked.

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After that, correspondence with PayPal lasted for two months. They sent them all the documents and when they thought that eventually the account would be completely unblocked, they received a call from a supervisor from the French branch of PayPal who said that they should cancel all orders.

"We told her that WTFJeans has been open 24/XNUMX for the past five months, that we have invested our savings. Supervisor Francine did not care about our pleas that canceling orders would do great damage to our business. She was ruthless. She told us that we didn't read the contract carefully and that he can't believe that PayPal let us work for two months and that he doesn't understand how that could have happened," writes the WTFJeans blog.

In the end, they had no choice but to implement a new payment method on their web shop that will go through the bank. They also hired a lawyer to help them resolve the issue with PayPal.

"Do they have the right to charge me twice for a service that I didn't even receive? The first time they charged me 3,4 percent plus 0,25 euros for every transaction I received. Now they are forcing me to return the money to the clients and they want to charge me the same compensation"

"I asked them what happened to the compensation. Do they have the right to charge me twice for a service that I didn't even receive? The first time they charged me 3,4 percent plus 0,25 euros for every transaction I received. Now they are forcing me to return the money to clients and they want to charge me the same compensation," writes Pušelja.

At the end, Pušelja advises everyone who starts their own business to be careful and to think carefully about whether they want to start a business with PayPal.

"No matter how easy it seems to implement and start your own business, it is possible that cooperation with them will cost you many unforeseen expenses. A very bad experience that left a bitter taste in my mouth," concludes Pušelja.