The Integrated Revenue Management System (IRMS), worth around 12 million euros, is a key reform project for the modernization of the Tax Administration, announced the Assistant Director of the Information Systems Sector at that institution, Snežana Drobnjak.
IRMS, as stated, introduces for the first time a single, fully digitalized system for registration, reporting and collection of taxes with the aim of more efficient, transparent and stable collection of public revenues.
"The Integrated Revenue Management System represents one of the most important reform steps in the modernization of the work of the Tax Administration. Work on this project began in 2021 and 2022, through a thorough analysis of existing IT systems, business processes and institutional capacities. Even then, it was clear that fragmented systems and partial digitalization could not meet the modern needs of the tax administration," Drobnjak said in a statement to PR Center.
She explained that this is why the IRMS was designed as a central pillar of the Tax Administration Reform Program (RARP), which is being implemented with the strong support of international partners, primarily the World Bank.
"The goal of the reform was not only technical, but also institutional: to establish a single, integrated and sustainable system for managing public revenues," Drobnjak stated.
She recalled that the IRMS Implementation Agreement was signed in 2023, which brought the project into its full implementation phase.
"The total value of the project is around 12 million euros, of which 8,5 million relates to the software component. The remaining funds were invested in business process transformation, data migration and cleaning, employee training and technical assistance. It is important to emphasize that IRMS is not a classic IT procurement, but a reform project that lays the foundation for further digitalization and more stable revenue collection," explained Drobnjak.
According to her, in functional terms, IRMS is based on central modules that cover the complete life cycle of a taxpayer – from registration to collection.
"This enables, for the first time, a comprehensive, so-called "360-degree" overview of each taxpayer," added Drobnjak.
She said that the first key module is electronic registration.
"For the first time, electronic registration of business and other entities will be enabled through the new portal, using an electronic signature, as well as other related processes such as electronic registration and deregistration of employees," said Drobnjak.
She explained that the second core module relates to electronic tax returns, stating that the new system enables more stable and reliable filing of returns, with a clearer data structure and less room for error.
"The third key module is tax accounting, which provides more consistent data and significantly faster implementation of future legal and process changes. The fourth core module is collection, with phased automation of regular and forced collection, electronic certificates and planned connections with other institutions," said Drobnjak.
She stated that all these functionalities are connected by an electronic mailbox, as an official and secure channel of communication between the Tax Administration and taxpayers.
"In addition to the central modules, IRMS also includes additional functionalities that improve the work of the administration. Among them are the inspection module, which enables analytics and targeting of controls based on risk assessment, as well as the eDMS - an electronic document management system, which contributes to greater efficiency, shorter case processing time and uniform handling," said Drobnjak.
According to her, the new portal represents the central point of the entire system.
"All communication with the Tax Administration will take place electronically, making IRMS the foundation of a modern, efficient and transparent tax administration," concluded Drobnjak.
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