The famous service for clients and users from this year also in Montenegro

Glovo international was founded in 2015 in Barcelona and in just six years managed to confirm its presence in 24 countries around the world, interest 4.3 million clients and gather almost 100 thousand partners on its platform. With the beginning of the pandemic, and as part of Glovo's strategy to offer its services to clients and partners in this part of Europe, and to act according to its motto of making cities and services in them more accessible for all residents, they also came to the capital of Montenegro. Less than a year later, Glovo employs and engages more than 200 people. Glovo has the largest presence in Podgorica, but Boka Kotorska is not far behind. In addition, Glovo is also present in Nikšić, Cetinje, Budva, Bar and Ulcinj, and the goal is to be active in all Montenegrin municipalities in the next six months, to provide the same quality of service to the residents of every corner of Montenegro.

Glovo, more than food delivery

Glovo is not just food delivery, it is a multi-category platform, which makes it truly unique.

"The specificity of our model is that with us users can find almost everything they need - from flowers or chocolates as a gift to a loved one, to food, pharmaceutical supplies, and even courier services - which is very important to us in the pre-holiday period ,” he says Bojana Radović, executive director of Glov for Montenegro. "We are currently in the phase of finalizing the characteristics of cooperation and partnership with one of the largest retail chains in Montenegro, and we are very satisfied with that, because we know that the experience on our platform will significantly improve the experience for all our users." Radovic said.

The multi-category aspect of the Glovo platform facilitates the daily life of users, not only in terms of food delivery, but also in everything else they may need. Glovers will deliver food from your favorite restaurant, groceries from the store, flowers, baby food, but also be couriers who can make sure that the desired package or gift arrives at the right address. "Today's life is fast, and obligations are often numerous. Glovo wants to make it easier to some extent, and if we know that with the help of our service our user has one less obligation, and thus more time for himself, we know that our mission has been fulfilled." pointed out Radović.

Platform partner support and customer focus

Close cooperation with partners plays an important role in the daily business of Glovo Montenegro. The goal is mutual support and improvement of business results and general business culture. "We regularly organize actions with our partners, for the benefit of both them and the end users. We want partners to not only increase the number of orders on our platform, but also the visibility of their products. Discounts, gifts and free shipping are an integral part of what we do every day to nurture good relationships with our platform partners, as well as with end users." Radovic said. Glovo in Montenegro, in addition to constant promotions in the form of discounts on favorite dishes or even vouchers in the amount of a few euros, in cooperation with certain partners, often offers free delivery.

Gloves an important part of our global story

"Although our delivery people, i.e. Glovers, are not directly employed by us, they are the face of Glov towards the end customers and are given attention both globally and locally," Radovic said. Glovo recently announced the initiative "Pledge to Couriers" at the international level, which implies the company's commitment to improve the social rights and benefits of couriers, regardless of their type of employment or work status in the company. Locally, there are numerous initiatives and benefits for Glovers, among them the most attractive is the Glovo Club loyalty card, a trust card, which is awarded to all Glovers, and which provides discounts on services that are important to them in order to perform their work in the best possible way. These services include favorable mobile phone packages, discounts on fuel and car equipment, discounts on food at certain partners, as well as life and health insurance.