It is a certificate that is awarded to companies that offer added value in the field of consumer protection and that meet the appropriate criteria in six areas: protection of consumer safety and health, application of fair business practices in advertising and conclusion of contracts, relations with consumers and resolution of complaints, protection of personal consumer data and privacy, consumer education and information, as well as conscientious and sustainable consumption.
"This certificate represents a kind of acknowledgment of our long-term work and commitment to consumers, and its renewal is a confirmation that we have justified the trust shown. But we will not stop there. We continue to keep up with the times, listening to the wishes and needs of our consumers, constantly improving the quality of the offer and service we provide," she said. Jelena Doderović, Marketing Director at Idea-CG.
The Center for Consumer Protection notes that the mentioned certificate indicates that it is a company that, in addition to legally prescribed obligations, offers additional value in the area of consumer protection, and that it provides some kind of security to consumers and significantly increases their trust in the company.
"Fair with the consumer" certificate is a sign of trust, reputation and guaranteed good practice in relations with consumers. Idea-CG recognized the importance of a fair relationship with the consumer as a competitive advantage on the market, and after it was determined that it met all the criteria, it was awarded this certificate. This is a company that places consumer protection high on the priority list, and in this sense Idea-CG can really serve as a good example for others," said Olga Nikčević in front of the Center for Consumer Protection.
The Idea-CG company points out that they will try to justify the trust shown by both customers and the Center for Consumer Protection, and that they are convinced that they will be the proud bearer of this certificate in the coming years.
