The upgraded online platform "Sistema 48" for reporting utility problems in the municipality of Tivat started operating last weekend, and transparency and tracking of the application path and accurate and precise information about its status are at the forefront of the new system.
On the tivat.sistem48.me website, which was updated for the first time since its establishment in 2016, the user's application can be successfully implemented only when an adequate response from the operator about the solved utility problem is submitted, with an accompanying photo that confirms it. Without these conditions, it is no longer possible to set the status of a successfully completed application, which on the old platform as a shortcoming often caused citizens to revolt and this is an essential change in the system, the Secretariat for Local Administration of the Municipality of Tivat points out.
"Upon receipt, the administrator from the Secretariat for Local Government opens the application and then it becomes public and visible to everyone. The competent authority of local self-government, or a company that recognizes its competence, then takes over the application and begins to deal with it. If the incompetence of this authority is determined by going to the site, the new system now enables the transfer of the application to the authority that is determined to be competent. All this is visible to the applicant, which was not the case until now", the Secretariat states.
The "System 48" platform refers to local authorities and services in charge of solving communal problems according to their competences. If the reported utility problem is under the jurisdiction of one of the state bodies, the operators are obliged to forward the specific reports to the competent authority for further action, and close the report to the user with an adequate answer on the way forward.
"On the front page of the new "System 48" there is a map of Tivat on which users record the location and current communal problem. On it, citizens can see if utility problems have already been recorded at the same or a nearby location, and by clicking on the location label, they can be informed about them. The map is interactive and gives new users the opportunity to send comments on an existing, previously opened application, which avoids opening the same applications in the same locations and "suffocating" the system. Also, in this way, hot spots in the city are located when it comes to communal problems", the Municipality stated.
A significant change compared to the previous "System 48", which contributes to a more efficient solution to communal problems, is the option to automatically forward certain categories of reports, such as noise, illegal parking and stray dogs, to the address of the on-call service.
"It is usually the Secretariat for Inspection and Communal Supervision, whose authorized persons, communal police officers, will react immediately upon receiving the report. Therefore, such applications from citizens will not wait for the first working day after the weekend in order to be processed, but they will arrive at the address of the competent body at the same moment", explained the Secretariat for Local Administration.
Last year, 771 applications were submitted
During the year 2023, 48 applications from citizens were recorded through System 771 of the Municipality of Tivat. The largest number of applications relates to the areas of house rules and maintenance of residential buildings (147), control of construction works (105), public lighting (100), illegal parking (98), potholes on streets and roads (62), noise (58). and maintenance of green areas (41).
The Secretariat for Local Government notes that there have been reports related to numerous other problems: illegal dumping of waste, street cleaning, maintenance of rain channels and torrential streams, fecal sewage... The largest number of reports, over 90, was recorded in the summer months, June , July and August, while the lowest number of applications is characteristic for the very beginning of the year, around 30 applications per month.
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