Launching the Glovo+ program as another in a series of innovations, Glovo continues its commitment to improving the experience of couriers throughout Montenegro. As the leading multi-category platform on our market, Glovo sets standards in the delivery industry, and Glovo+ is a step towards further improving that overall experience.
Based on the principles of the already well-known Glovo initiative "A Promise to the Couriers", The Glovo+ program brings a unique reward system that recognizes the excellence and dedication of couriers in every aspect of their work. This program allows couriers using the platform to access an expanded set of benefits and is systematically upgraded to "Promise to Couriers" which already contains various social benefits and training in the field of security for all deliverymen who cooperate with Glov.
What does this mean in practical terms for couriers in Montenegro? Each delivery brings a certain number of points for couriers who use the Glovo platform, and their collection unlocks different levels with their accompanying benefits, i.e. awards. From Bronze to Diamond level, couriers can expect a variety of benefits such as opportunities for additional training, bonuses, surprise baskets, equipment and other things.
"At the end of the day, our vision is satisfied partners and all our associates. We believe that this program will have a stimulating effect on the couriers who use our platform in Montenegro and that it will additionally motivate them to perform their work even better and more dedicatedly, and to be more satisfied with the work itself." they said from the Glovo office in Montenegro.
The Glovo+ program was tested in the last quarter of last year in three countries where Glovo operates and the results were very positive. The highest engagement was recorded at the Diamond and Gold levels, which contributed to a significant improvement of 15-20% in the overall engagement of couriers and their satisfaction. Glovo plans to expand the Glovo+ program to all markets in 2024.
About Glov
Glovo is one of the first multi-category apps that connect users with businesses and couriers, offering on-demand services from local restaurants, shops and supermarkets, as well as retail. Glov's vision is to give everyone easy access to everything within their city, so our users can enjoy what they want, when they want and wherever they want. Founded in Barcelona in 2015, the company operates in 23 markets in Europe, Central Asia and Africa.
