The new version of the internet platform - "System 48" in Tivat has been officially launched, which once again gives citizens the opportunity to report utility problems online in the territory of that municipality.
The local administration of Tivat announced this today, emphasizing that "the simple and practical design of the new portal sistem48tivat.me allows users to report a problem at any time, monitor the progress of the report, and receive precise information about its status."
As they stated, a report can only be marked as resolved when the operator enters an official response confirming that the problem has been resolved and attaches a photo as proof.
"Without these two elements, the application cannot be marked as completed. This is an important step forward compared to the first version of the system, which in previous years caused dissatisfaction due to a lack of verification or documentation," the municipal Secretariat for Local Government explains.
"Upon receipt, the administrator from the Secretariat opens the application and makes it available to the public. After that, the competent authority takes over the case and begins its resolution. If the procedure determines that the authority is not competent, the new platform enables automatic redirection of the application to the appropriate institution - which is another improvement compared to the previous system. The entire process - from the application to its closure - is completely transparent and available for monitoring on the platform," the Municipality of Tivat announced.
System 48, by the way, includes local services and bodies responsible for maintaining communal order. In the event that the problem falls within the jurisdiction of state bodies, operators are obliged to forward the report to the appropriate institution and provide the user with information on further steps.
An interactive geolocation map allows users to precisely mark the location of a problem. At the same time, citizens can check whether the same or a similar problem has already been reported at that or a nearby location and get involved by commenting on existing reports. This prevents unnecessary duplication and overloading of the system, and at the same time identifies the most critical points in the city when it comes to utility issues. Automatic forwarding of emergency cases allows urgent reports, such as noise, improper parking or abandoned dogs, to be immediately forwarded to the on-call services - most often the Secretariat for Inspection and Communal Supervision. In this way, municipal police officers can react immediately upon receipt of the report, without waiting for the next working day.
"During the preparations for the implementation of the new system, a series of working meetings and presentations were held. Training for operators from the relevant services was conducted by representatives of the M-Tel company, which designed the new platform and provides technical support," the Secretariat for Local Government announced, announcing that it will publish reports on received and processed applications on a monthly basis.
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