The Customs Administration has successfully completed the project to upgrade the Customs Information System, which has achieved significant progress in the modernization of customs procedures and the digitalization of customs operations.
The project entitled Support to the Customs Administration of Montenegro in Upgrading the Customs Information System, which was implemented in cooperation with the company ZZI, was financed by the European Union (EU) through the IPA II program.
The Customs Administration announced that the introduction of an electronic declaration processing process significantly reduces the spatial and logistical capacities required for archiving large amounts of documentation, which directly reduces the costs of storing, extracting and destroying archival materials.
"At the same time, physical contact with declarants has been abolished - documentation is not submitted or collected at customs offices, and all communication between the customs service and the declarant takes place exclusively electronically," the statement said.
This project, as they explained, represents further automation of import/export procedures based on electronic communication between companies and customs authorities.
Fully electronic operations in customs procedures enable faster, more transparent, more precise and more cost-effective implementation of procedures for all parties involved, while at the same time supporting compliance with legislation and international standards.
All processes from submission, acceptance, rejection, cancellation, control and release of import/export declarations take place via electronic communication, which takes place through the exchange of messages in XML format.
The Customs Administration said that digitalization also brings significant benefits to freight forwarders - it speeds up data entry and modification, reduces administrative obstacles and waiting times, eliminates the need for copying and physical delivery of documentation, and eliminates the obligation to physically come to the Customs Office to submit and collect documentation, which significantly reduces their costs in the form of purchasing office supplies, fuel, and a smaller number of employees.
"In the future, JCI will be delivered to companies electronically, which further facilitates business operations and reduces operating costs," the statement added.
This project contributes to strengthening trust in institutions, reducing administrative barriers and accelerating international trade.
"Harmonization with European standards is a significant step in the modernization of public administration and confirms Montenegro's commitment to introducing modern, efficient and transparent digital services," the statement concludes.
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